Sanchar Saathi: for Mobile Security and Fraud Prevention

The Sanchar Saathi Portal is a cutting-edge project that the Department of Telecommunications has unveiled with the goal of empowering mobile customers and improving their security. With the use of this portal, citizens may manage and keep an eye on the mobile connections that are registered in their names, thereby raising awareness of government efforts. The site offers a complete solution for mobile customers, including useful functions like tracing misplaced phones, deactivating unwanted connections, and authenticating devices.

Two key modules are integrated into the Sanchar Saathi Portal to accomplish these objectives: Telecom Analytics for Fraud Management and Consumer Protection (TAFCOP) and the Central Equipment Identity Register (CEIR). Through the prevention of fraud, the assurance of device authenticity, and the promotion of improved mobile service management, these modules are intended to improve consumer protection.

Services Provided by Sanchar Saathi Portal 

  • to be aware of the mobile connections that have been given in their name and to report any that they feel should be disconnected because they are either unnecessary or not their own
  • In order to report a lost or stolen mobile device for tracking and blocking,
  • When purchasing a new or used mobile device, make sure the gadget is authentic.
  • To report incoming international calls where the calling line identity is an Indian phone number, and to verify the information provided by authorized wireline Internet service providers.

In order to empower residents, Sanchar Saathi gives them access to information about mobile connections issued in their name, enables them to delete any connections that are not needed, blocks or tracks down lost phones, and verifies the authenticity of devices when purchasing new or used phones. Sanchar Saathi has a number of modules, including TAFCOP and CEIR.

Citizens can report suspected fraudulent communications through Chakshu. These communications could be used to scam telecom service users for financial fraud, cybercrime, impersonation, or other non-bona fide purposes using WhatsApp, SMS, or phone calls.

Furthermore, the Keep Yourself Aware facility offers up-to-date information and awareness materials on a variety of topics pertaining to information security, telecom, and end-user security.

How to Report Incoming International Calls Displaying Indian Numbers for Sanchar Saathi Portal? 

International calls can occasionally be misrepresented to the recipient as coming from an Indian number (+91) or from no number at all, confusing them. This needs to be addressed right away.

Details Description 
International Call IdentificationOther than +91, calls from outside of India typically begin with a different country code. It can be fake if an international call is coming from India.
Reporting Fradudulent Use the toll-free numbers 1800110420 or 1963 to report such calls to the Department of Telecommunications if you receive them.
SMS Advisory Telecom companies also use SMS cautionary messages to let you know how to report these kinds of calls.
Sanchar Saathi PortalVia the Sanchar Saathi portal’s RICWIN area, you can report these calls.

It is advised that telecom consumers maintain vigilance and report strange calls as soon as possible.

Acquaint yourself with the mobile numbers assigned to them.

A customer may obtain up to nine mobile connections from all of India’s telecom service providers (TSPs). For subscribers in J&K, Assam, and the northeastern states, this restriction is set at six. The service provider will deactivate any mobile connections that exceed the allotted limit that were activated in chronological order.

  • Visit the TAFCOP area of the Sanchar Saathi portal to find out what mobile connections have been issued in your name.
  • Put your mobile number in here. Enter the OTP that was sent to your mobile number to get into the portal.
  • There is a “This is not my number” or “Not required” option on the list of mobile connections.

Report Suspected Fraud Communication with Chakshu

In order to assist DoT in preventing the misuse of telecom resources for financial fraud and cybercrime, DoT invites citizens to proactively report suspected fraudulent communications on Sanchar Saathi.

A few instances of communications that could be fraudulent are those pertaining to bank accounts, payment wallets, SIM cards, gas and electricity connections, KYC updates, expirations, and deactivations, sextortion, and impersonation of family members or government officials, among other things.

Note: Please report financial fraud or cybercrime to the cybercrime website or hotline at 1930 if you have already lost money as a victim. The Chakshu facility does not deal with matters involving cybercrime or financial fraud.

Visit the Chakshu section to report suspected fraudulent messages.

How to Report Fraudulent Mobile Connections? 

It is imperative that you report any cellphone connections you believe are registered in your name without your permission. To assist you in examining and reporting such links, the government provides a straightforward online approach.

Steps to Report Fraudulent Mobile Connections

1. Go to the TAFCOP Portal.

2. Enter the Portal’s login credentials.

  • Enter your mobile phone and use the OTP that you received on your registered number to validate your login.

3. Examine Mobile Connections That Are Registered

  • A list of mobile connections issued in your name will appear after you log in.

4. To Report, Choose Connections.

  • Select “Not required” or “This is not my number” in relation to any mobile connection that you feel is fictitious or superfluous.
  • Carefully go over the list to make sure the reporting is accurate.

5. Send in the Report

  • Select the ‘Report’ option to send in your inquiry.

The corresponding service provider will mark these mobile connections for re-verification when the report is filed.

Re-Verification 

  • The service provider will compare the subscriber’s PoI and photo with current records.
  • If needed, a new proof of intent (PoI) document is not required. The one used for the first registration is sufficient.

The following is a schedule of events for mobile SIMs that have been flagged:

Activity Timeline 
Outgoing Services Suspended Within 30 Days 
Incoming Services Suspended Within 45 Days 
Complete Disconnection (If re-verification fails) Within 60 Days 

NOTE: An extra 30 days may be allotted for the aforementioned procedures if the subscriber is hospitalized, on foreign roaming, or has a physical impairment.

Important Points 

  • Re-verification aids in establishing the subscriber’s genuine identity.
  • If the identity verification process is unsuccessful, the mobile connection is cut off.
  • View the list of accepted Proof of Identity (PoI) and Proof of Address (PoA) documents.

Conclusion 

An important step to empower mobile users and improve telecom security in India is the Sanchar Saathi portal. The platform lets customers trace missing devices and report fraud. It helps them monitor mobile connections and verify device authenticity. It uses technologies like TAFCOP and CEIR. The campaign promotes safe, ethical mobile use. It reaffirms the government’s commitment to protecting citizens from telecom fraud. Sanchar Saathi’s services help users protect their mobile identities. They stay alert in a changing digital world.

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